Shipping Policy

MADCAP ships worldwide. There are exceptions for destinations our carriers can't reliably serve (currently: a small list of sanctioned countries and remote territories). If your shipping address is in an unsupported region, you'll see a message during checkout and your order won't be charged.

All prices are in US Dollars (USD).

Once you complete checkout, your design enters production. Each cap is custom-embroidered, so production takes longer than a warehouse-shipped item.

• Standard production: 3–5 business days.
• Peak periods(holiday season, viral days): up to 7 business days. We'll flag this on the order page when peak periods are active.

We start production as soon as your order clears payment. The design is locked at that point. Changes after production starts aren't possible.

Transit time depends on the destination and shipping option. Times below are estimates and don't include production time.

• United States: 5–10 business days standard, 2–4 business days expedited.
• EU & UK: 7–12 business days standard, 3–5 business days expedited.
• Rest of world: 10–20 business days standard, 5–8 business days expedited.

Shipping cost is calculated at checkout based on destination, number of caps, and chosen speed. You see the exact cost before you pay. No surprise charges at delivery.

Cross-border orders may be subject to customs duties, VAT, GST, or other import taxes at the destination. These are your responsibility unless explicitly stated otherwise at checkout.

The amounts vary by destination and the value declared on the shipment. We declare the actual order value. We don't under-declare. If you refuse a package due to import charges, the package will either be returned to us or destroyed by the carrier; in either case we can't refund the order because the cap was custom-made (see Returns).

EU orders:Import VAT and any customs duty are collected by the carrier at delivery, not by us at checkout. MADCAP is not currently registered under the EU Import One-Stop Shop (IOSS) scheme; we'll update this section if and when that changes.

When your order ships, we email you a tracking number and link. If you have an account, you can also find tracking in your order history.

Carriers occasionally delay or lose packages. If your tracking hasn't updated for 10+ business days, or if the carrier marks the package "delivered" but you didn't receive it:

1. Check with neighbors and your building's mail room.
2. Contact us at eytan@redbeard.co.il with your order ID.
3. We'll open a trace with the carrier. If the trace confirms loss, we ship a replacement at no cost.

If you spot a typo in your shipping address, email us immediately. If production hasn't started, we can update. Once a package has shipped, we can't reroute it; the carrier's redirect service (if available in your country) is your fastest option.

Shipping questions: eytan@redbeard.co.il.