Shipping Policy

MADCAP ships worldwide. There are exceptions for destinations our carriers can't reliably serve (currently: a small list of sanctioned countries and remote territories). If your shipping address is in an unsupported region, you'll see a message during checkout and your order won't be charged.

All prices are in US Dollars (USD).

Every MADCAP cap is made after you order it. There is no shelf, no warehouse, no box with your design already in it. Your design goes to a real embroidery machine and comes back as thread on a real cap.

Delivery takes a minimum of 4 weeks from payment, and typically no more than 6. That window covers production and transit together, not production alone. Four weeks is the floor. Six is the outside edge we work to stay inside.

We move as quickly as the machine and the mail allow, and we would rather put the real window on this page than a shorter one in a confirmation email.

Production starts once your payment clears. Your design is locked at that moment. We cannot change a design after that point, so give the preview one last look before you pay.

Peak periods. There is no separate peak-season window. Busy periods land inside the same window rather than beside it.

The window breaks down roughly as embroidery production, then international transit to you. We do not publish a separate transit table, because a transit number on its own invites you to add it to a production number and arrive at a total we do not stand behind. The total is the number we stand behind.

Destination affects where you land inside that window rather than pushing you outside it. Remote addresses and customs inspections are the two things that most often push an order toward the six-week end.

We do not offer an expedited or rush option. A faster lane would mean a different production process, and we would rather have one honest window than two options where one of them is a maybe.

Shipping cost is calculated at checkout based on destination and the number of caps. We do not offer a choice of shipping speeds, so there is nothing to select here and nothing that shortens the window. You see the exact shipping cost before you pay. Customs duties and import taxes are the one thing we cannot show you at checkout, and they are covered in the section below.

Cross-border orders may be subject to customs duties, VAT, GST, or other import taxes at the destination. These are your responsibility unless explicitly stated otherwise at checkout.

The amounts vary by destination and the value declared on the shipment. We declare the actual order value. We don't under-declare. If you refuse a package due to import charges, the package will either be returned to us or destroyed by the carrier; in either case we can't refund the order because the cap was custom-made (see Returns).

EU orders:Import VAT and any customs duty are collected by the carrier at delivery, not by us at checkout. MADCAP is not currently registered under the EU Import One-Stop Shop (IOSS) scheme; we'll update this section if and when that changes.

When your order ships, we email you a tracking number and link. If you have an account, you can also find tracking in your order history.

Two situations are worth writing to us about. First: it has been more than six weeks since your payment cleared and you have not received your cap. Second: your order has shipped, the tracking has not moved in 10 business days, or the carrier says delivered and you have nothing.

If either applies:

1. Check with neighbors and your building's mail room.
2. Contact us at eytan@redbeard.co.il with your order ID.
3. We'll open a trace with the carrier. If the trace confirms loss, we ship a replacement at no cost.

If you spot a typo in your shipping address, email us straight away with your order ID. If your batch has not yet gone to the embroidery machine, we can update it. Once a package is with the carrier we cannot reroute it, and the carrier's own redirect service, where your country has one, is your best option.

Shipping questions: eytan@redbeard.co.il.