1. General questions
For anything that doesn't fit the categories below, the simplest path is email:
We aim to respond within 1–2 business days.
2. Order support
Have a question about an order (shipping status, address changes, defects, refunds)? Email us with subject line "Order [your order ID]":
For full details on shipping and returns, see our Shipping Policy and Returns Policy.
3. Privacy / data requests
Subject line: "Privacy Request" (EU / UK) or "US Privacy Request"(US state-specific). Include which right you'd like to exercise and proof of identity if applicable.
We respond to GDPR requests within 30 days (Art. 12(3)) and to US state requests within the statutorily required timeframe (typically 45 days, with possible extension). See our Privacy Policy and Privacy Choices page.
4. IP / DMCA takedowns
Rights-holders reporting infringement: please follow the structured procedure on our DMCA Takedown page. Notices missing the required statements (under penalty of perjury, signature, etc.) can't be acted on under safe-harbor rules.
eytan@redbeard.co.il with subject line "DMCA Takedown Notice."
5. Accessibility
Trouble using the site, or feedback on accessibility? Subject line: "Accessibility".
See our Accessibility Statement for our WCAG 2.1 AA conformance status and known limitations.
6. Commercial rights inquiries
Want to license a MADCAP-generated design for commercial use, mass production, or as part of a brand? We negotiate scope (territory, exclusivity, duration, categories) at the time of inquiry. Subject line: "Creation Rights".
More context in our AI Content & IP Policy.
7. Press
Press, partnership, or collaboration inquiries: eytan@redbeard.co.il with subject line "Press".
8. Company information
Eytan Bijaoui — RedBeard
Hebrew registered name: איתן ביז'אוי — RedBeard
Business form: Osek Murshe (Israeli authorized dealer)
Israeli tax ID / Business number: 041244104
Registered city: Qiryat Ono, Israel
Email: eytan@redbeard.co.il
MADCAP (mad-cap.com) is operated by the above-named Israeli sole-proprietorship business. Full registered street address available on request. Our designated DMCA agent is listed on the DMCA page.